RETURNS YOUR WAY
We offer two return options. You may choose to receive either a merchandise credit and free return shipping (AK & HI: air shipping rates apply), or a refund to your original form of payment minus return shipping costs. Just be sure that we receive the merchandise you wish to return within 30 days from the date you originally received it in its original condition with all the packaging intact. We will provide you with a pre-paid shipping label to easily return your purchase to us (if you are returning your purchase for a refund, a $9.95 return shipping charge will be deducted from your refund when you use our label). If you don’t have a return label, please contact 510 threads at email@example.com or 1-815-969-0960.
Please note: Final Sale items cannot be returned.
Using the Pre-Paid Shipping Label
We suggest using the pre-paid shipping label included in your package – it helps us process your return faster. Place your return label on the box, then go to Returns and follow the simple steps there.
If you don’t have a return label, please contact 510 threads at 1-815-969-0960 or firstname.lastname@example.org.
Here’s a step-by-step guide: Returning General Merchandise
1. First, go to Returns and follow the steps to tell us which of our two return options you prefer. (If you return multiple items from an order, your return preference will apply to all of those items.)
2. Fill out the return section on the front of the packing slip that came with your order, including the appropriate Reason Code for each item you are sending back. (We suggest that you make a copy for your records.)
3. Make sure all of the items are in their original condition, and be sure to include any packaging, warranty cards, and all other accessories in your box.
4. Place your pre-paid return label on the box and give the package to your postal carrier, drop it at the post office, or deposit it in a USPS mailbox. (Be sure to write down the tracking number if you’d like to track the package.) If you don’t have a return label, please contact 510 threads at 1-815-969-0960 or email@example.com.
5. If you would prefer to use another shipping carrier, please send your package to the address listed on the front of your box. (You’ll just pay that carrier’s shipping fee whether you opt for credit or a refund.)
6. For your protection, we recommend that you insure your package against loss and request a delivery confirmation. Save your shipping receipt until you receive your merchandise credit or refund.
7. We will send you an email letting you know when we have received your return. Then, once it’s accepted and processed, you’ll see a Credit appear in your 510 threads account within 3-5 business days if you chose merchandise credit. If you opted for cash back, we’ll refund your original form of payment (minus the cost of return shipping) in about 7 business days.
For returns from AK and HI, air shipping rates apply for either return option. And if you are returning an oversized item, there may be an additional return shipping charge.
Please be sure to include any boxes or packaging that came with your purchase. If the jewelry arrived with a tag attached directly to the item, that tag must still be attached. Follow the Returning General Merchandise above to make your return.
We can accept returnable merchandise for up to 30 days from the date you originally received it. Unfortunately, items received after this period cannot be accepted, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and won’t be able to issue your merchandise credit or refund.
We strive to deliver everything you need for a life of style offering fare prices every day. If you are not satisfied with your purchase, you may return it for either a merchandise credit or a refund to your original form of payment.
Wrong, Damaged, or Defective Items
Our Members are at the heart of what we do, and we hope the package you receive is exactly what you wanted. If you believe a product was shipped in error from 510 threads, or if it arrives defective or damaged in transit, we want to help. Please contact 510 threads at 1-815-969-0960 or firstname.lastname@example.org so we can make sure you’re taken care of.
We let you know when an item is Final Sale by noting it in the item’s bulleted description, and also on your packing slip. Final Sale items cannot be returned.